Orders & Payment

Order by following these 3 simple steps:

1. Add the item to your basket and click on ‘Order’.
2. Check your order and change it if necessary. Things to double-check are address, delivery date and possible gift-wrapping.
3. Proceed to payment to complete your order.

Tip: if you don’t yet have an account with us, you can create one during the order process. Our colleagues cannot take your order by telephone.

If your order is visible in your account, you’ve been successful in placing your order.
If your order was placed more than 45 minutes ago and you haven’t received confirmation and cannot see the order in your account, please contact customer care. But please don’t worry. If money has left your account, we will automatically refund it.

No. Orders cannot be changed for reasons of data protection.

There are various ways of paying for your order. Payment is always free of charge and secure, regardless of method used.